Hi..can somebody tell how \${mailto:mailto.rejection} works. Does clicking on this link in the mail actually rejects the request or does it send a request mail to the instance to reject it and then somebody has to manually do it in response to that
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04-14-2015 04:25 AM
Hi..can somebody tell how ${mailto:mailto.rejection} works. Does clicking on this link in the mail actually rejects the request or does it send a request mail to the instance to reject it and then somebody has to manually do it in response to that mail.
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04-14-2015 05:19 AM
When they click the link it will send an email to the instance. Assuming the default inbound email action is in place (and not prioritized below a custom one that also fires) the instance will automatically process the rejection with no human intervention.
-tim
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04-14-2015 05:21 AM
It should create a link in your notification that says "Click here to reject" and it will include the record number. Clicking the link will open your mail client on the machine with an email template that you send back to SN. Inbound Email Actions should pick it up as an inbound email and run the appropriate script which should approve the record automatically. There should be no manual labor involved other than clicking the link and sending the email.
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04-14-2015 06:20 AM
Loads an email template (name starts with mailto) which sends a message into your instance
the inbound action (Update Approval Request) then processes the email and rejects or approves.
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04-14-2015 06:33 AM
what all of them said.. heheh with the following requirements... <assuming you are using the standard inbound action>
the subject of the email can NOT be changed by the sender after they click the link
the email account they send the email from must match what is in the user record in SNOW....
our typical problem with rejections/approvals is someone replying from their hotmail account instead of their corporate email account so the system doesn't recognize it is them and the rule won't process.....
if you are having issues with a rejection find the inbound email in your received folder and open it up... in the bottom you will find a list of the inbound email rules and if they were applied or not... from there look at the inbound action you MEANT to take action compare to the fields on the email and perhaps add some logging to figure out why it didn't work as desired.
