Hi in esc portal need to hide the Hr and it from top banner

Bruce lee
Tera Contributor

esc.pngesc2.png

3 ACCEPTED SOLUTIONS

glad it worked!

Please mark the answers as correct and close the thread.

 

Kind Regards, 

Ravi 

 

View solution in original post

Hi @Bruce lee 

 

You can accept all answers and close the thread.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

@Bruce lee 

As per new community feature you can mark multiple response as correct.

If my response helped please mark it correct as well so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

13 REPLIES 13

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Bruce lee 

 

If I am not wrong, it is a taxonomy which gets activated via plugin. So you need to hide that taxonomy, Goto the esc part --taxonomy and there you need to remove.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @Bruce lee ,

In the second attachment you are showing, deactivate the child topics (HR and IT, make them Active false)

 

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi

 

If i made inactive also its still visible

Ankur Bawiskar
Tera Patron
Tera Patron

@Bruce lee 

simply make then Active=false in your screenshots for those Rows

Did you try that it should work?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader