Hide an option in reference field based on user role on record producer

[Anupriya_11]

Hi Team , I have a requirement to hide one option(ex: A)  in reference field based on user role, for non-ITIL users option should not be visible on the form. Could you please help me on how to achieve this. 

I have tried the on load script but its not working.

function onLoad() {

   //Type appropriate comment here, and begin script below

  var service= g_form.getValue('u_services');

  var role =g_user.hasRole('itil');

   //if (!g_user.hasRole('itil')){

    if(role == false){

    alert('service'+ service);

// Get the multiple choice field element (replace 'field_name' with the actual field name)

g_form.removeOption(service,'Help');

}

}

Thanks

[Voona Rohila]

HI @Anupriya_11

Replace field_name with actual field name of the choice field.

 g_form.removeOption('field_name', 'Help'); //replace field_name with actual field name

[Anand Kumar P]

hi @Anupriya_11 

function onLoad() {
   //Type appropriate comment here, and begin script below
  var service= g_form.getValue('u_services');
  var role =g_user.hasRole('itil');
   if (!g_user.hasRole('itil')){
    if(role == false){
    alert('service'+ service);
g_form.removeOption('actual_field_backendname' ,'Help');// Replace service with actual field backend name if its OOB Service field backend name is business_service if its custom then you have something like u_service , and Help with actual option value
 
}
}

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[Ankur Bawiskar]

@Anupriya_11 

it's a reference field so you cannot use removeOption(). it's a sysId

Can you please confirm field from where you wish to remove is a choice or reference type?

[Anupriya_11]

Hi @Ankur Bawiskar  , Its a reference type.