Hide catalog items from ESC search but make it available by URL

[Oliver Anderson]

We have some catalog items that are only meant to be reachable by end-users by a link somewhere. We just migrated to ESC and it looks like those items are now showing up in search. This question has been asked and answered multiple times before, but for Service Portal. I can't find anything on ESC.

I want the 'Mortgage Tech - *' items in this screenshot to not show up on search, but still be available by URL on the 'Mortgage Tech' item. I have tried setting 'Hide on Service Portal' to 'true' on these child-items, but that disables them completely in the portal.

[Narsing1 · Accepted solution]

Hi,

You can use "No Search" field option to true available on Catalog Item.

It may not be available on the form, but you can use it from the List view by going through "Maintain Items"

Thanks,

Narsing