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Hide Email template in workspace

Community Alums
Not applicable

‎12-12-2024 01:08 AM

Hi,

I want to hide Merck LE req email template in workspace.

How can I achieve this?

 

Thanks in advance!.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-12-2024 01:36 AM

Hi @Community Alums 

https://www.servicenow.com/community/developer-forum/csm-fsm-workspace-response-template-icon-remove/td-p/2783962

 

https://www.servicenow.com/community/csm-forum/hide-email-client-in-quot-compose-quot-section-in-csm-fsm/td-p/2940636

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Community Alums
Not applicable

‎12-12-2024 01:45 AM

Hi ,

Above articles was not relevant .

I want to hide email template not the icon

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Community Alums

‎12-12-2024 01:56 AM

SO you want the template should not appear. You can go to email client template table and then take action

AGLearnNGrow_0-1733997360859.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Community Alums
Not applicable
In response to Dr Atul G- LNG

‎12-12-2024 06:32 AM

Hi,

email client template table is not visible in my application navigator AG-Patron

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