Hide fields ui policy not working on case creation page

[tpeleg]

Hello experts,

I'm having an issue with HR case creation page: I need to hide some fields based on value from another field on the form.

the UI policy is working partially: it turns fields to mandatory but not hide them when the condition is false (revers if false). I think the reason is that they appear in the case creation config and it's stronger than the UI policy. 

conditions were checked.

any suggestions how to hide fields?

please find attached screen shots.

Thanks,

Tomer

[Danish Bhairag2]

Hi @tpeleg ,

did u make the value as ALL in the script tab?

Thanks,

Danish

[tpeleg]

Hi, @Danish Bhairag2 , Yeap 

[Danish Bhairag2]

Is it not working on portal or workspace?

If its workspace plz see the latest comment from @Maik Skoddow .

Thanks,

Danish