Hide New Button on Simple List Widget Instance

[Vasanth001]

Hi Everyone,

I need to hide the New button from the simple list widget instance when user clicks on show all link. I tried to add show_new JSON available in the community under Additional JSON options however, still the button is visible. I'm in Zurich version.

Regards,

Sai Vasanth.

[Ankur Bawiskar]

@Vasanth001 

you need to add that in widget instance

How to hide the "New" button on the lists in Service portal? 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Vasanth001 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[SivaprasadV]

Hi @Vasanth001 

Navigate to the table (e.g., Incident, since you attached only the Incident table).

Go to System Definition → UI Actions.

1. You will see a list of UI Actions. From these, search using the table name for which you want to remove the New button.
2. Look for the “New” UI Action where List banner button is set to true.
3. Uncheck the Active field and save the record.
4. Refresh the list view of the records, and you will see that the New button is now inactive.

I’ve attached a screenshot for your reference.

If my response was helpful, please mark it as correct.

Thanks,
Sivaprasadnaik Vadithe

[SivaprasadV]

Hi @Vasanth001 

Navigate to the table (e.g., Incident, since you attached only the Incident table).

Go to System Definition → UI Actions.

1. You will see a list of UI Actions. From these, search using the table name for which you want to remove the New button.
2. Look for the “New” UI Action where List banner button is set to true.
3. Uncheck the Active field and save the record.
4. Refresh the list view of the records, and you will see that the New button is now inactive.

I’ve attached a screenshot for your reference.

If my response was helpful, please mark it as correct.

Thanks,
Sivaprasadnaik Vadithe