Hide Playbook in the HR Agent Workspace on child cases

[dagarson]

Hello we are experiencing a bug in the hr configurable workspace where the playbook tab is appearing on the child cases as well as the parent. Is there a way to hide this tab from showing up on child cases? I've configured view rules and while the form looks fine on the details tab the playbook is still showing

[Community Alums]

Hi @dagarson ,

Please navigate to filter navigator and type "sys_ux_screen.list", this will open up UX Screens:

Now, add the below filter conditions :

Look for your record for child case and make it active "false".

[dagarson]

Thank you for replying. Im not sure what you mean by "Look for your record for child case and make it active "false"." Could you elaborate? 

I should also note on some of our lifecycle event cases with child cases the view works fine with the playbook not showing up on child cases. its only on a specific process we have that for some reason its showing up on our child cases.

[dagarson · Accepted solution]

I was able to find the issue turns out we had an oob lifecyle that was triggering on these child cases basically turning them into a parent with no activities in them.