Hide price and total from catalog item summary on ESC portal

[Athena Mathews]

Hello team!
I have recently started working on service catalog and we have created a new catalog item (say test item) that appears on ESC portal for certain users. 

When the user fills in all the details, it takes user to the below page in the ESC portal.

Requirement is to hide the highlighted fields on our catalog item summary page as this item is not coming wit =h any price. This price and total might confuse our users. How do I hide these on portal for our catalog item? Please help!!
I have seen another community post that says to use instance options and remove the fields that are not required, but when I tried that (ctrl+right click > instance options), the instance options is greyed out and I couldn't select it.

reference : Solved: Hide Price, Quality, Total, in Service Portal Page - ServiceNow Community

Thanks,

Ath!

[Community Alums]

Hi @Athena Mathews 

Please tick No order now field in your catalog item whicl make the prices disappear in the Service portal. Screen shot below for your reference.

Please mark helpful/like if the solution is in line with your expectation.

Regards,

Gagan k

[Athena Mathews]

Hi @Community Alums ,

Thanks for your reply!

I have tried doing what you mentioned, I checked "No order now" but still I see the price column and dollar symbol (total) in the esc portal. 
Is there any alternative?

Thanks,

Ath.

[Community Alums]

Hi @Athena Mathews,

This has been answered in the below community post.

https://www.servicenow.com/community/itsm-forum/how-to-hide-price-and-total-field-on-order-status-sc...

Please mark helpful/like if the solution is in line with your expectation.

Regards,

Gagan k

[Athena Mathews]

Hello @Community Alums 

Actually I have seen the similar solution (which I mentioned in the question itself), but when I tried it, the "Instance options" is not selectable to me, I have all the required roles (even my colleagues with all the roles tried it and it is greyed out for them too),

I can use this feature in service portal (OOB) but It is greyed out (as mentioned in the second picture in my question) on the ESC portal..and our catalog item is on ESC portal only...