Hide Request Price in service workspace

[tpeleg]

Hi,

Is it possible to hide price on service operations workspace without configure ui builder or changing requestInfo SNC script include?

Thanks,

Tomer

[RaghavSh]

@tpeleg I dont think this is even possible with UI builder configuration as well.

 With UI builder configuration you can change the caller card on incident form.

I saw the configuration for request information in PDI and it seems to be populating from "Field Label Values" in "Record Information -Catalog SNC" sub page.

I believe this will be more than configuration which will include creation of entire subpage for related information and showing/hiding the fields.

Please mark the answer correct/helpful accordingly.

[RaghavSh]

@tpeleg Did this answer your query?

[tpeleg]

Yes thanks, seems to be Field Label Values" in "Record Information -Catalog SNC" sub page. but I think it takes it from OOB script include which I tried to avoid. of course we can duplicate but this is not best practice, i'll try to discuss it with the customer. thanks!

[RaghavSh]

@tpeleg I dnt think you should go that routes, there are some requirements that should be deferred until ServiceNow provides it that via configuration easily.

Please mark the answer correct/helpful accordingly.

[tpeleg]

totally agree thanks