Hide Resolve option from State field in Incident List View

[MohitSaxena]

Hi Team,

Could you please help me regarding my requirement to HIDE Resolve Option from State field in Incident List View. 

[Tanushree Maiti]

Hi @MohitSaxena 

Using   list_edit  ACL and onCellEdit() Client script , you can hide Resolve option from State field in Incident List View.

• Navigate to Client Scripts > New.
• Table: Incident.
• Type: onCellEdit.
• Field name: State.

function onCellEdit(sysIDs, table, oldValues, newValue, callback) {

    var saveAndClose = true;

        if (newValue == '6')  //set the correct Resolved state value
 {

        alert('Incidents cannot be set to Resolved from the List View.');

        saveAndClose = false;

    }

    callback(saveAndClose);

}

Refer: https://www.servicenow.com/community/developer-forum/hide-state-options-on-oncell-edit-%EF%B8%8F/m-p...

[MohitSaxena]

Hi @Tanushree Maiti ,

Thanks for your reply, But I do not want to give an alert but absolutely Hide it from List view. 

[Ankur Bawiskar]

@MohitSaxena 

You can't hide the drop down choice in list view

You have only 2 approaches here

1) restrict the list edit for that field using list edit ACL

OR

2) use before update business rule and stop the update using current.setAbortAction(true)

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