Hello everyone,
I would like to share a practical use case that we recently implemented in ServiceNow: hiding the Announcements, Quick Links, and Upcoming sections from the Service Operations Workspace home page for a specific group.
Implementation Steps:
- Navigate to All > Now Experience Framework > UI Builder
- Search for the Service Operations Workspace in experience tab.
- Open the Tier 2/3 Specialist Landing Page (PAR SNC)
- Create a new data resource: Look Up Multiple Records
- Select the Group Member [sys_user_grmember] table and configure the required conditions
- Go to the right panel → Configure tab
- For the Hide Component field, click on Bind Data or the Script icon
- Add the required script logic
- For the Hide Component field, click on Bind Data or the Script icon
- Click Save
- Clear cache: Left panel → (≡) → Developer → Clear UI Builder Cache
- Result:
- Users belonging to the specified group will not see the right panel sections
- All other users will continue to see them as usual
- Users belonging to the specified group will not see the right panel sections
Thank you.
I hope this use case helps others who are working on similar requirements.
Happy to hear your thoughts or answer any questions!
