Hide right panel on Service Operations Workspace Home page

[shivatmika_19]

Hello everyone,

I would like to share a practical use case that we recently implemented in ServiceNow: hiding the Announcements, Quick Links, and Upcoming sections from the Service Operations Workspace home page for a specific group.

Implementation Steps:

1. Navigate to All > Now Experience Framework > UI Builder
   
2. Search for the Service Operations Workspace in experience tab.
   
3. Open the Tier 2/3 Specialist Landing Page (PAR SNC)
   
   
4. Create a new data resource: Look Up Multiple Records
   
5. Select the Group Member [sys_user_grmember] table and configure the required conditions
6. Go to the right panel → Configure tab
   • For the Hide Component field, click on Bind Data or the Script icon
     
     
   • Add the required script logic
     
7. Click Save
8. Clear cache: Left panel → (≡) → Developer → Clear UI Builder Cache
   
9. Result:
   • Users belonging to the specified group will not see the right panel sections
     
     
   • All other users will continue to see them as usual
     
     

Thank you.

I hope this use case helps others who are working on similar requirements.

Happy to hear your thoughts or answer any questions!