Hide sections in form incident

[Shir Sharvit]

Hi,

I want that under certain conditions:
that when the location of the caller_id is Londrina ADM
And when the company is Adama Brasil S.A.

So I want to hide the form section from the form.

Thanks, Shir

[Amit Pandey]

Hi @Shir Sharvit 

You can use UI policies to hide sections. Pls refer to this post-

https://www.servicenow.com/community/developer-articles/how-to-using-ui-policies-to-hide-form-sectio...

Regards,

Amit

[Pratima Kalamka]

Hello @Shir Sharvit 

Use the UI polices for the hide section :

condition: caller location Londrina ADM

                  company is Adama Brasil S.A.

Please refer below link it will help you:

https://www.servicenow.com/community/developer-articles/how-to-using-ui-policies-to-hide-form-sectio... 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696583 

https://www.servicenow.com/community/developer-forum/how-to-hide-form-section-based-on-condition/m-p... 

If my answer is helpful please mark it as helpful or correct!!

Pratima.k

[Pratima Kalamka]

Hello @Shir Sharvit 

Please try onload client script.

Ref:https://www.servicenow.com/community/developer-articles/show-or-hide-form-sections-under-some-condit... 

[swathisarang98]

Hi @Shir Sharvit ,

You can do this through UI policy or client script,

I have tried onchange client script please check the code below,

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
    
    var caller = g_form.getReference('caller_id', getcallerDetail);

    function getcallerDetail(caller) {
		if(caller.location == '3e94ed7437d0200044e0bfc8bcbe5d9b' && caller.company == '227cdfb03710200044e0bfc8bcbe5d6b') //here add the location sysid and company sysid 
{
			g_form.setSectionDisplay('notes',false);
			//alert('inside');
			//alert(g_form.getSectionNames()); //to get the section names

		}
		else{
			g_form.setSectionDisplay('notes',true);
		}

    }

}

Note: If you want to use it when page loads then create one more Onload client script add the same code it will work .

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang