Hide some of the groups based on type from the teams tab in service operations workspace.

[ChicagoRus]

I'm trying to not show some of the groups on the Teams sidebar in SOW.  I only want to show the ITIL groups.  Other groups are in there because of AD integration and not necessary.  To be clear I do want to show some of the groups, but only the groups with a type of ITIL.  Is there a way to do this?

[GlideFather]

Hi @ChicagoRus,

I found these:

• Teams SNC
  • https://yourinstance.service-now.com/nav_to.do?uri=sys_ux_screen.do?sys_id=27936b03eb10b110ea6e4ee5b55228cb
• Teams UX Route
  • https://yourinstance.service-now.com/nav_to.do?uri=sys_ux_app_route.do?sys_id=2f936b03eb10b110ea6e4ee5b55228c4
• UI Builder Component
  • https://yourinstance.service-now.com/now/builder/ui/page-settings/experience/aa881cad73c4301045216238edf6a716/2f936b03eb10b110ea6e4ee5b55228c4/params/view/27936b03eb10b110ea6e4ee5b55228cb

but haven't found anything where to apply some conditions on what groups/teams to display. Perhaps you will be luckier, let me know if you have any progress!

[Sheldon Swift · Accepted solution]

Hi @ChicagoRus - The filter conditions are defined in sn_sow.SOWTeamManagementSNC, which is read-only.  You could technically recreate the getFilters() method and update the SOW Team management - Lookup Filters Data Broker Server Script (/nav_to.do/?uri=sys_ux_data_broker_transform.do?sys_id=e7c22622eb9ef510ea6e4ee5b55228c9 ) to point it, but I can't say I'd recommend it. 

[ChicagoRus]

There was one other thread similar to this one and they had no answers either except create a HI ticket.  Thank you both for your replies.