Hide Standard Template option for my Custom knowledge Bases

[Nikita Nikita]

Hi,

I have created one article template and I want to show that as only option to create knowledge. For example my knowledge base is New Product and I have created Product Knowledge as an article template.

I want Product Knowledge to be the only template for New Product Knowledge Base.

[singhalgita]

i have the same requirement.  @Nikita Nikita  did you manage to achieve it?

[MattSN]

One way to allow for the standard template to be selective is adding the function "getArticleTemplatesForKnowledgeBase" to the ArticleTemplateUtil script include and query/specify which KB's should include the standard template.

This could be improved to call a property or decision table.

  getArticleTemplatesForKnowledgeBase: function(kbId, addNames) {
        var gr = new GlideRecord('kb_template_m2m_knowledge_base');
        gr.addQuery('kb_knowledge_base', kbId);
        gr.orderBy('kb_article_template');
        gr.query();

//customized block starts here
        var templates = {};
        if (addNames) {
            var grKB = new GlideRecord('kb_knowledge_base');
            if (grKB.get(kbId)) {
                var title = grKB.title.toString();
                if (title.includes('IT') || title.includes('Customer')) {
                    templates['kb_knowledge'] = gs.getMessage('Standard');
                }
            }
        }
//customized block ends here 
 
       if (!gr.hasNext()) {
            var template = new GlideRecord('kb_article_template');
            template.addActiveQuery();
            template.orderBy('article_template');
            template.query();
            while (template.next()) {
                if (addNames)
                    templates[template.child_table] = this._getFieldLabelInUserLang(template.child_table, null, template.getDisplayValue('article_template'));
                else
                    templates[template.child_table] = true;
            }
            return templates;
        } else {
            while (gr.next()) {
                if (gr.kb_article_template.active) {
                    if (addNames)
                        templates[gr.kb_article_template.child_table] = this._getFieldLabelInUserLang(gr.kb_article_template.child_table, null, gr.kb_article_template.getDisplayValue());
                    else
                        templates[gr.kb_article_template.child_table] = true;
                }
            }
        }
        return templates;
    },

[Aniko Hegedus]

Hello,

You can disable the standard article template by opening sys_wizard_answer table and filtering for Question = Article template selector and then disabling "Standard".

Aniko