Hiding "My Requests" tab on My Request widget so I only see drafts

[ekuklinski]

So we have a requirement to be able to save a form  (record producer in service portal) as a draft. There is OOB functionality for this. Here's the problem. This draft feature is connected to a widget that not only displays your drafts, but also your Submitted Requests.  Our requests, however, do not show up in this tab as our table does not extend the request table, nor do our record producers create records on the request table (we're using a custom table of our own). So we need to get rid of that tab.  We can clone the widget and edit it and also create a new page to put the cloned widget on, but the problem lies in the menu items that point to the original page with the My Requests widget on it.  We need to change those to point to our new page but we can't edit anything in global scope.  Is it possible to change the pop-up messages (see pics) to point to a custom page without the change happening in global scope?

[Manoj89]

Hi,

I hope you just can't edit the widget but can the page. Just replace the OOTB widget with your custom widget on this my_request page

[ekuklinski]

Yes, but won't that page also be changed in other portals where it is used? I only want to have the edited widget within a specific portal

[smitaD]

Hello @ekuklinski 

You need to clone the widget and comment the code of my request.

Thanks!

[ekuklinski · Accepted solution]

I figured out a solution. The Page Route Map feature in SN allows you to reroute links to a page in specific service portals. So I was able to create a custom page containing a custom widget and reroute links to the OOB page and widget to the customized page.