Hi All,
We are experiencing performance issues with calls to the ServiceNow Table API:
POST /api/now/table/incident
We have noticed that a significant number of requests are taking more than 20 seconds to complete, with some requests reaching 27 seconds or even longer.
Since these calls are part of an asynchronous processing flow, such response times can potentially block or delay downstream consumers.
We are trying to understand whether this behavior could be related to:
- Payload size limitations
- Data volume or table growth
- Recent platform changes or updates
- Any known performance considerations for the Incident Table API
- Is there a recommended payload size limit for POST requests to /api/now/table/incident?
Also, has anyone observed similar latency issues recently or is aware of any ServiceNow-side changes that could impact API response times?
Any guidance would be greatly appreciated.
Best regards,
Ibtissem
