how an external user can raise the ticket from my servicenow instanse

[VIKAS MISHRA]

I just want to know the approach that how this can be achieved.

1)  How can we give our portal access to external users 

2) So that they can login to our portal and raise tickets from there.

Basically we have project A for which we already have our servicenow instanse nowwe are getting requirement where project B user can come and login to our servicenow portal and raise the reqiest from there.

What should be the steps .

[Community Alums]

Hi @VIKAS MISHRA 

ServiceNow customer service management can be used for this use case. 

Snc_external role can be given to external user and give them access to create case/access knowledge article which public etc.

Please mark answer helpful and solution

Thanks

Akash Kishore 

[NotNowBoss]

Hello @VIKAS MISHRA 

One way is to make them login with new accounts inside the instances and make them login with them, another way is to make a SP for unauthenticated public users. This article by @Divya Balasubr1 should be able to help you with that - https://www.servicenow.com/community/csm-blog/how-to-setup-your-portal-for-public-users/ba-p/2292553 

If you uses the ip address access control you might have to give them access.

Hope i was able to give some hints 

[BharathChintala]

In service portal you can create pages which are Public or Private. Create a Public page and it will available for everyone.

Apart from portal other way to give access to create tickets for external users is via Email. Create a Email inbound email Action. Define it as per your needs.

Thanks,

Bharath