If it is specific to any inbound action then open that inbound email action and use email.from in the script to filter email coming from gmail.
| email.from | Contains an email address according to the following conditions. If the address listed in the email Headers field matches an existing user's Email address, this variable contains the user's Email address. If the address listed in the email Headers field does not match an existing user's Email address, this variable contains the address listed in the email Headers field (starting with Eureka Patch 5) or the Guest user's Email address (in versions prior to Eureka Patch 5). |
Please go through the below link for details.
http://wiki.servicenow.com/index.php?title=Inbound_Email_Actions#gsc.tab=0
If this filter is applicable globally in your instance then , Go through the below property.
| glide.pop3.ignore_headers | Ignore mail with these headers (comma separated name:value pairs) | Specifies the comma-separated list of email headers that cause the instance to ignore an email message. Use the format name:value to specify email header types and values. You can use a wildcard (*) for the subtype. For example, Content-Type:multipart/*; report-type=delivery-status; ignores emails containing a type of multipart and a value of report-type=delivery-status. For syntax specifications, see http://www.w3.org/Protocols/rfc1341/4_Content-Type.html.- Type: string
- Default value:
- Fuji and later: Auto-Submitted:auto-replied,X-ServiceNow-Generated:true,X-FC-MachineGenerated:true,Content-Type:multipart/report; report-type=delivery-status;
- Eureka and earlier: Auto-Submitted:auto-replied,X-FC-MachineGenerated:true,Content-Type:multipart/report; report-type=delivery-status;
Note: If the Email Filters plugin is activated, the Ignore header email filter overrides this property. The property does not appear on the Mail Properties page when email filters are enabled (starting with the Eureka release).
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