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How can I change the category for my services?

elenamiu2
Tera Contributor

I'm want to create my own services, and not use the ones OOB, I deleted all of them, except IT Services and Email. IT Services, and all other that I created after are under Business Service, and IT Services is under Service. How can I change a business service to go unde Services?

elenamiu2_0-1717933280956.png

elenamiu2_0-1717933322386.png

They all have the class Service, so I don't understand why only IT Services is considered Service, and not Business Service.

2 REPLIES 2

JP - Kyndryl
Kilo Sage

Hi Elenamiu,

Check the following 2 fields in the CMDB: 

 

JPKyndryl_0-1718030813302.png

 

Regards,
JP

Hi,
Thank you for tour answer, those fields are not influencing where the services are going to be displayed in the widget.
I found out that I had to add in the "Category" field and delete the value in it, which was set automatically to "Business Service" for new services.