How can I find out about all the navigation made by a user on the portal
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‎03-11-2025 01:15 AM
Hello,
I'd like to know if there's a plugin or application that can track navigation and clicks made by a user from the moment they enter the portal until they create a ticket (article,catalog, word search)
I can find this in the sp log table but it's not readable for a non-developer.
It should also be possible to search for a user's navigation from a ticket number.
Does anyone have any ideas?
Thanks
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‎03-11-2025 01:44 AM
see if this table helps "sys_ui_navigator_history"
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-11-2025 08:14 AM
@Ankur Bawiskar
Hello,
I've looked at the table but I can't see the browsing history on the CSM portal.