How can I find out about all the navigation made by a user on the portal

arialouis
Tera Contributor

Hello,

I'd like to know if there's a plugin or application that can track navigation and clicks made by a user from the moment they enter the portal until they create a ticket (article,catalog, word search)
I can find this in the sp log table but it's not readable for a non-developer.
It should also be possible to search for a user's navigation from a ticket number.
Does anyone have any ideas?
Thanks

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@arialouis 

see if this table helps "sys_ui_navigator_history"

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar 
Hello,
I've looked at the table but I can't see the browsing history on the CSM portal.