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how can i get the catalog task to pull in the same variable info as the ritm

thomasmiles
Giga Contributor

I want the variable data that i have on the ritm to show up on the catalog task as well. is there a way to do so? 

I have a the same template and variable names set but its not showing up. 

 

 

 

 

 

 

 

 

thomasmiles_1-1777316455040.png

 

 

thomasmiles_0-1777316413718.png

and here is the flow for the task creation, it uses a generic template, and it has the same values that match like on the ritm

 

thomasmiles_2-1777316533913.png

 

and variable editor is already present on layout

 

thomasmiles_0-1777320923443.png

 

 

5 REPLIES 5

jcmings
ServiceNow Employee

Are there any UI policies or client scripts that may be conflicting on your sc_task table? Per KB0538897:


If you are in the correct view and all settings are configured correctly but the Variable Editor still does not appear, you may have a client script or UI policy running that prevents the Variable Editor from appearing. This can happen if there are variable names on the item that are the same name as field names on the form. For example, if you have a variable named Impact and a field named Impact, a client script that attempts to hide the Impact field may hide the variable and make it appear as if the Variable Editor is not on the form. (This will not occur unless you have double logic to hide the field.) Ensure that you do not have a client script or UI policy that performs logic on variables that have the same names to fields on the target record.

 


Another user on another thread had to create a custom scripted action instead of using the OOTB "Create record" action.

Other suggestions... clear your cache... validate that you are in the "default" view...