How can i get the CC and BCC values in an inbound email action?

[ashwanikumar]

Hi All,

How can i get the CC and BCC values in an inbound email action?

Thanks,

KUMAR

[Steven Parker]

email.copied contains the email address in the Cc: box

email.to contains the To: and Cc: boxes

I don't think they have a email object for Bcc, but try the above and see if they work in your "Actions" tab of the Inbound Action.

Link to all email objects:

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/reference...

[Juan R_ Campos]

Hello Kumar,

As Steven replied you could use email.copied

For example you can add it to the comments

 current.comments = "CC: "+ email.copied;