how can I hide the support chat in the service portal

[Alon Grod]

Hi,

How can I hide the support chat in service portal?

  

[mohitsingh]

@Alon Grod , You can disable it from Service Portal agent chat config

[Utpal Dutta · Accepted solution]

Hi Alon,

Normally you can disable it by navigating to:

1.  All > Service Portal > Agent Chat.
2. Or you can directly go to (sp_agent_chat_config) table and open "Service Portal Agent Chat Config" record or you can also check in list view for with Portal you want to deactivate Agent chat and open that record.
3. Make that record as active false and save the record.
4. Agent chat icon will not visible on that portal.

If above doesn't work for you then it means that someone has added VA in footer of the portal. So you need to navigate to the Service Portal record under Portals module and check which theme is your portal using. Open that theme and then check the footer widget. If the footer widget HTML has below line then you need to remove it and save it.

<widget id="sn-va-sp-widget">

If my answer helps then please mark it Helpful or Correct!

Thanks,

Utpal 

[Community Alums]

Hi @Alon Grod ,

In order to disable it permanently, follow below steps:

1. navigate to Portals > open your portal and check for the name of Main Menu used in that portal.

2. Navigate to Portal > Menus > search for the title of your Main Menu 

3. Open that Menu > go for Menu Items Tab present in related list of that menu

4. Make active as False for your Support Chat Menu Item.

Please find attached OOTB Service Portal Menu Item SP Header Menu, where I disabled custom Incident Menu-item.