How Can I manipulate "What Would You Like To Do" in Virtual Agent
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10-13-2025 06:58 AM
In "Search Fallback" topic In Virtual Agent, How Can I manipulate "What Would You Like To Do" and Add New Option or anything
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10-13-2025 08:37 AM - edited 10-13-2025 08:38 AM
Go to virtual agent>>Designer.
It should have the fallback topic, if that is OOB topic you may need to duplicate and add your message.
Once you have added your message, you will need to dad the duplicated topic to fallback using "Conversational Interfaces>>Settings" or Custom Greetings and setup.
Please mark the answer correct/helpful accordingly.
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10-13-2025 10:14 AM
can you tell me inthe flow where to add the message
