How can I map Sender Email address to Requested By field using Sec Ops Email Parsing

[WazzaJC]

Dear ServiceNow Community colleagues.

How can I use the Sec Ops Email Parsing functionality, to map the Sender's Email address (taken from the incoming email) to the 'Requested By' (caller) field in the Security Incident that is created from the email.

I cannot see an option available within the Field Transforms, to map Sender Email to Requested By (caller)?

Using the standard, legacy 'Inbound Email Actions', such as 'Create Security Incident' this is possible as a field mapping, but I don't see where this is possible within the new Sec Ops Email Parsing section, unless it is done a different way?

I would appreciate any help/advice on how to achieve this - do I have to use Scripting?

Many thanks.

[Ankur Bawiskar]

@WazzaJC 

you might have to use a custom solution for this.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Musab Rasheed]

Check if below helps

https://www.servicenow.com/community/secops-forum/security-incident-inbound-email-action-has-a-confu...

[Musab Rasheed]

@WazzaJC thanks for marking my response as helpful, if you feel my response solves issue then accept the solution and close the thread.

[WazzaJC]

Hi @Musab Rasheed  it provides some help (thank you) but unfortunately does not provide an answer that specifically provides me a solution that I can use for my Use Case.