How can I move a form from one instance to another? Update set has been corrupted

Dead Blade
Kilo Guru

My update set has been corrupted.   How can I move a Service Portal form from one instance to another?

I attempted to manually select all variables from the Cat Item Variable list view and the same goes for the other items, i.e. Cat UI Policies, and use "Action on selected rows / Add to Update Set"   It appears there were added. And when I import xml to other environment the rows appear to show up.   But the form does not work.  

This is a detailed form:

Variables 47

Catalog UI Policies 44

Catalog UI Policy Actions 164

Thoughts?

6 REPLIES 6

Gurpreet07
Mega Sage

Have you added catalog item as well ?


Yes, added Cat Item


Michael Ritchie
ServiceNow Employee
ServiceNow Employee

You may try ben.hollifield's add to update button as it also includes all the defendant records into an update set:


ServiceNow Share


Thanks, michael.ritchie! Yes, the current version of Add to Update Set has functionality to:


  1. Copy an entire Service Portal (including pages/widgets) to an update set
  2. Copy an entire Catalog Item (including fields, policies, scripts, etc) to an update set
  3. Copy an entire table (including fields, views, policies, scripts, etc) to an update set

In this case, William, I think you'll need #2. Just install the update set, visit the catalog item(s) in question, then select the 'Add to Update Set' link at the bottom of the form - it should copy everything you need into the active update set. Let me know if you have any hiccups with this process so I can roll any fixes/enhancements into the tool.



Thanks!