How can I pass a catalog item variable to a mail script?

[Anthony Dyer]

I have created an Action in Flow designer to trigger an event which will send out a notification.  With in that notification I need to pass the date variable that the user inputs.  I have created a template and use the mail script to print this value, but it is coming back as undefined.  Here are screen shots of the Action and mail script.  Not sure what I am doing wrong and any assistance would be helpful.

Action:

Flow:

Mail Script:

[Ankur Bawiskar]

Hi,

that's correct.

Did you see the event got triggered in event logs with the correct RITM record

Also are you sending the correct RITM record in 4.3->Template as the input to the action

Regards
Ankur

[Anthony Dyer]

I was able to confirm that I am sending the correct RITM record in 4.3,  It was unclear in the event log for which RITM is being used at the time the event was triggered.  I have also set the Table on the Notification to the sc_req_item table but still got "undefined" when send the notification.

[Ankur Bawiskar]

Hi,

Can you check by printing the RITM number

template.print(current.number);

Regards
Ankur

[Ankur Bawiskar]

Hi,

Also are you sure the catalog item to which this RITM belongs has that variable?

Regards
Ankur

[Anthony Dyer]

That is coming back as undefined as well.  The item as the variable through a variable set.