How can I report on users who have turned off notifications in their notification preferences?

[scottatah]

Hello,

My Help Desk just reset a password and entered the temp password in the Resolution.   Then they noticed no email went out to the user.   They immediately questioned me and I moderately paniced as I just made a large amount of changes over the weekend.   After some investigation, it turns out the user (ITIL user) had turned off this particular notification in his notification preferences.

Having just enabled self-service, I'm seriously debating whether we should even allow users to disable some of these notifications.   As I offer the debate to management, I'm trying to figure out how to report on who has turned off a notification?   I'm not even sure what table these fall under.

Any help is appreciated!

[JBark]

To be honest, the personal notification preferences function has been really helpful in configuring rules. I'm very pleased that SN is detailed to this level of customization.

[Pradeep Sharma]

Hi Scott,

You can report on the table notification messages[cmn_notif_message] table.

Note:Filter field will be unsubscribe on the form If the notification is turned off

Please let me know if you have any questions.

Mark your question as answered if this solves your problem

Thanks,

Pradeep Sharma

[scottatah]

Although I might just be missing it, the below srceenshot is what I'm attempting to report on.   I'm hoping to be able to find notifications that are turned off and then tie them to a user.

[Subhajit1 · Accepted solution]

Yes Scott, what Pradeep has told earlier, that is what you need.

Go to your App Nav and then type in cmn_notif_message.list.

On this list view of the table, you can run your filters.

Thanks,

Subhajit