how can i send a notification email if the warranty is about to expire

S_matar · ‎11-24-2019

Dears ,

Can some one assist on how to create a notification one month before the warranty expiration date for the assets .

S_matar · ‎12-09-2019

this code worked perfectly fine for 30 days i generated 9/2/2019 it gave me 9/2/2020 .

var policy = new GlideRecord('cmdb_ci');

var today = gs.nowDateTime();

var query = '';// modify your query accordingly

policy.addEncodedQuery(query);

policy.query();

//gs.log(policy);

while (policy.next()){

var total = gs.dateDiff(today,policy.getElement('warranty_expiration'), true);
//gs.log('Today: ' + today);
//gs.log('Warranty Expiration: ' + policy.getElement('warranty_expiration'));
//gs.log('Date Difference: ' + gs.dateDiff(today,policy.getElement('warranty_expiration'), true));

//gs.log('Total : ' + total);

var diff = Math.floor(total/86400);

//gs.log('Diff : ' + diff);

var no =policy.number;

//gs.log('No: ' + no);

var own = policy.owner.getDisplayValue();

//gs.log('Own : ' + own);

if (diff == 30 ){
//gs.log('diff found: ' + diff);

gs.eventQueue('Expired_warranty_SM ',policy,no);// pass your event name

}

View solution in original post

S_matar · ‎11-25-2019

will you please check the below code ?

Krishna Penaka · ‎11-24-2019

1. create an event in Events>Registry

2. create a notification to be triggered when event is fired

3. Create a scheduled job something like below:

S_matar · ‎11-25-2019

i found this on an old thread but it didnt work

S_matar · ‎11-25-2019

Can you please check what is my mistake ?

Tony Chatfield1 · ‎11-25-2019

If the notifications are going to a fixed audience IE just to you and the servicedesk,
I would run 1 scheduled report on a weekly basis.

That way you get 1 message, with all the records that will be impacted and it is easier to coordinate and manage the outcome for 1 message verses Xx separate messages.

You can also add the report to a dashboard allowing it to be viewed easily by multiple people at any time.