how can i send a notification email if the warranty is about to expire

S_matar · ‎11-24-2019

Dears ,

Can some one assist on how to create a notification one month before the warranty expiration date for the assets .

S_matar · ‎12-09-2019

this code worked perfectly fine for 30 days i generated 9/2/2019 it gave me 9/2/2020 .

var policy = new GlideRecord('cmdb_ci');

var today = gs.nowDateTime();

var query = '';// modify your query accordingly

policy.addEncodedQuery(query);

policy.query();

//gs.log(policy);

while (policy.next()){

var total = gs.dateDiff(today,policy.getElement('warranty_expiration'), true);
//gs.log('Today: ' + today);
//gs.log('Warranty Expiration: ' + policy.getElement('warranty_expiration'));
//gs.log('Date Difference: ' + gs.dateDiff(today,policy.getElement('warranty_expiration'), true));

//gs.log('Total : ' + total);

var diff = Math.floor(total/86400);

//gs.log('Diff : ' + diff);

var no =policy.number;

//gs.log('No: ' + no);

var own = policy.owner.getDisplayValue();

//gs.log('Own : ' + own);

if (diff == 30 ){
//gs.log('diff found: ' + diff);

gs.eventQueue('Expired_warranty_SM ',policy,no);// pass your event name

}

View solution in original post

Chaitanya Redd5 · ‎12-07-2019

Hi,

You can use the below script to get the event triggered only 30 days before warranty expiration date.

var gr = new GlideRecord("cmdb_ci");
gr.addEncodedQuery('state=published^warranty_expirationRELATIVEEE@dayofweek@ahead@30');
gr.query();
gr.next();
if(gr.hasNext()){
	while(gr.next()){
		gs.eventQueue('Expired_Warranty_SM',gr,gr.number);
	}
}

Please mark my answer as Correct and Helpful based on the impact.

Regards,

Chaitanya

S_matar · ‎12-08-2019

hi dear , thank you for your reply .

i tried your code but unfortunately no result . i am generating it today 9/12/2020 and i tried to execute it but it doesn't work no result are coming for 7/1/2020 or 8/1/2020 or 9/1/2020 or even 10/1/2020

no notification 😞

S_matar · ‎12-08-2019

i copied and pasted the same code and tried when event is fired or even triggered both didnt work

Chaitanya Redd5 · ‎12-09-2019

Could you please give a try with below script, I just modified my previous script a bit.

var gr = new GlideRecord("cmdb_ci");
gr.addEncodedQuery('state=published^warranty_expirationRELATIVEEE@dayofweek@ahead@30');
gr.query();
if(gr.hasNext()){
	while(gr.next()){
		gs.eventQueue('Expired_Warranty_SM',gr,gr.number);
	}
}

S_matar · ‎12-09-2019

Dear Thank you very much for your assistance i have a code that worked perfectly now i will post it below .