How can I use our client email for sending/receiving emails instead of instance@service‑now.com?

vishalAg20
Tera Contributor

‎08-13-2025 04:58 AM

Context & Objective

  • By default instance@service‑now.com email for notifications and inbound processing.

  • Our goal is to have emails appear from our own domain (e.g., helpdesk@clientdomain.com) and process inbound emails via ServiceNow seamlessly.

Tried changing the SMTP server's "From" address in Email Accounts > SMTP. Outgoing emails appear correct, but replies bounce or aren’t processed.
email sent from system but user not received any ServiceNow mail in outlook inbox. 
What criteria required for  Email id and How we can achieve this?


Thanks
Vishal Agarwal

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mani krishna
Tera Contributor

2 weeks ago

Hi @vishalAg20 Did You find the solution If yes How did you acheive?

 

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