How can we configure the ATF test step to approve the RITM record via portal?

[Tejasree Madhav]

Hi Team, 

I have created ATF for one catalog item in that we have approvals. For approve that RITM record, i configure the steps like " Record query -> opening the existing record ->click UI action (Approve) " this is following backend process but our clients required that approve the RITM record from portal.

I tried by using this step for approve RITM via portal "Open Service Portal page" here it shows list of all RITM's and opening default first record. I am not able to pickup exact RITM record which i required. For your reference i am attaching the screenshot of that step.

Can anyone please assist me here.

Thanks,

Madhav.

[Tejasree Madhav]

@Ankur Bawiskar 

Yes, I am configure the same. It is going to that page but still it's not pick up the exact record. which i required.

Regards,

Madhav.

[Ankur Bawiskar]

@Tejasree Madhav 

When you use Record Query and you got sysapproval_approver record sysId

In the next step in open a portal page you can pass this sysId as input to the step so that it opens the correct approval record

Here in the image you can pick sysId from previous step

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Tejasree Madhav]

@Ankur Bawiskar 

I updated the test step but still it's not working. PFB screenshot here.

Regards,

Madhav.

[Ankur Bawiskar]

@Tejasree Madhav 

Step 2 is having correct sysapproval_approver record sysId?

share the complete steps.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Tejasree Madhav]

@Ankur Bawiskar 

Yes Ankur its correct. I have attached the screenshot here.

Regards,

Madhav.