How can we create RITM of a Catalog Item from Inbound Email and map Email variables to RITM variable

VIKASM535239375
Kilo Sage

4 hours ago

How can we create RITM of a Catalog Item from Inbound Email and map Email variables to RITM variables of that Catalog Item and then generate the Catalog Task.

 

Please provide details along with script

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PoonkodiS
Mega Sage

3 hours ago

Hi @VIKASM535239375 

https://www.servicenow.com/community/developer-forum/create-ritm-and-catalog-task-through-inbound-em...

 

Refer this question with solution.

Hope this helps,

Poonkodi

 

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