How can we retire Assets / CIs in CMDB?

Shantharao
Kilo Sage

Hello All,
How can we retire Assets / CIs in CMDB?
Do we have any OOB feature to set Assets or CIs to retire automatically?

 

Thanks

1 REPLY 1

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @Shantharao 

It might be available when you are using the the discovery feature of ServiceNow.

But in general if you want to retire the CI based on certain conditions like if account is inactive then retire all the CI related to that account, in that case you will have to writedown the After update BR on account table and search for accounts CI after that change their state to retire.


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy