How can we set CEA_view as the default view for forms in ServiceNow instead of the current default?

[Ria]

How can we set CEA_view as the default view for forms in ServiceNow instead of the current default?

[Viraj Hudlikar]

Hello @Ria 

How about creating a view rules (System UI > View Rules) on the table you need without any conditions and just provide view name you need. Documentation Link

Below is view rule created for Incident table record.

Now when this is activated the records when open by default it opens in ess view as below:

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Ria]

Hi @Viraj Hudlikar 

The form view defaults to CEA_view, but the view options are currently hidden. If a user wishes to revert to the default view, the option to do so is unavailable.

Regards,

Riya Jain

[Shivalika]

Hello @Ria 

It's because the "Views" UI action is not visible in this View. You might need to check the visibility of this ui action and add your custom view to it. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Ria]

Hi @Shivalika 

I can't find the view option under UI actions, but it appears when I deactivate the view rules I created to ensure CEA_view is visible by default. Could you please assist me with this? The following views should be visible when the view rules, created to display the CEA view by default, are activated.