How can we stop Notifications on sc_task when record gets created or Updated for a Catalog Item ?

[VIKAS45]

How can we stop Notifications on sc_task when record gets created or Updated for a Catalog Item ?

[SLK Gupta]

Hi @VIKAS45,

It is an OOTB functionality, 
you can refer these links to get glimpse on how to achieve that, these links will help you in getting an idea of how to fulfill your requirement.

https://www.servicenow.com/community/developer-forum/disable-notifications-for-catalog-items/m-p/177...

https://www.servicenow.com/community/sysadmin-forum/i-want-to-suppress-ootb-notifications-for-specif...

If my response helps you in assisting your query, then please mark my answer as helpful or accepted solution @VIKAS45 

Thanks & Regards,
S. Lakshmikanth Gupta

[AnveshKumar M]

Hi @VIKAS45 

If you don't want notifications to be sent on insert/update of catalog task, navigate to System Notification -> Email -> Notifications . Then apply filter like table is Catalog Task (sc_task) and run.

In the list of records you got, make Active to false. You can make them Active true if you want them back again.

Please mark my answer helpful and accept as a solution if it helped 👍✅

[Amit Gujarathi]

HI @VIKAS45 ,
I trust you are doing great.

1. Navigate to the Notifications List:

   • Go to System Notification > Email > Notifications in the ServiceNow platform.

2. Filter for Catalog Task Notifications:

   • Apply a filter where the table is Catalog Task (sc_task).

3. Disable the Active Notifications:

   • In the list of records displayed, set the Active field to false for the relevant notifications. This action will stop the notifications from being sent when a record in sc_task is created or updated.

4. Re-enable Notifications if Needed:

   • If you need to re-enable these notifications in the future, simply set the Active field back to true.

[Dr Atul G- LNG]

Hi @VIKAS45 

These are OOTB notification, if you dont want deactivate them

or if user (few) dont have  please ask them to set the preference.

Rest experts already replied @SLK Gupta  @Amit Gujarathi @AnveshKumar M