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How can we trigger a survey for newly hired full-time employees three weeks after their joining date

Aditya1204
Tera Contributor

We have created the survey questions structure, now the requirement as below: 

The survey will be sent to the newly hired full-time employees after three weeks from the date of joining.

 

Contractors and interns are excluded from this process. This will be an automated process where a scheduled job will run on a weekly basis 

 

The newly hired employees will receive emails from IT services with the subject of the Onboarding Experience Survey. The survey will be sent to the employees to share their feedback three weeks after the hiring date. Later only one reminder email will be sent one week later the first email was sent.

 

Aditya wants the survey form to be designed in such a way that it should be editable for aditya and priya only . Any modifications or addition to the survey questions should be possible for them without raising any ticket.

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Aditya1204 

I shared approach here and you can enhance it for your requirement to make sure it matches 21 days (3 weeks) in script

Survey Trigger on Date Question 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur. Thanks for your quick reply. Based on my requirement. Is it possible we can use trigger condition that already present in survey designer?  We need to only use scheduled job ? Can we use flow designer?

@Aditya1204 

Survey Trigger condition only works when record is updated and that condition matches.

But in this case it's not an update which you want to happen to trigger the survey.

You can use flow as well but remember you will require a custom flow action to write script to trigger survey.

Anyways in flow also you require coding so better go with scheduled job.

I believe I have answered your query.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader