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05-13-2025 06:04 AM
Hello Everyone,
How do I change search default from START WITH to CONTAIN for one of the custom fields on Interaction?
Sys properties glide.ui.ref_ac.startswith is already turned off.
Thanks
Solved! Go to Solution.

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05-13-2025 06:33 AM
- Disable the glide.ui.ref_ac.startswith system property.
For more information, see Improve auto-complete queries.
Note: Setting the glide.ui.ref_ac.startswith system property to true overrides any existing "autocomplete.contains" settings in both user and system-level preferences. This property changes the auto-complete query method for all users regardless of preferences. - Navigate to User Administration > User Preferences.
- Select the preference "'<referenced table>.autocomplete.contains"'.
- Set the value field to true.
Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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05-13-2025 06:33 AM
- Disable the glide.ui.ref_ac.startswith system property.
For more information, see Improve auto-complete queries.
Note: Setting the glide.ui.ref_ac.startswith system property to true overrides any existing "autocomplete.contains" settings in both user and system-level preferences. This property changes the auto-complete query method for all users regardless of preferences. - Navigate to User Administration > User Preferences.
- Select the preference "'<referenced table>.autocomplete.contains"'.
- Set the value field to true.
Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth
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05-13-2025 08:01 AM - edited 05-14-2025 02:29 PM
@SumanthDosapati - it did work!
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05-13-2025 06:40 AM
steps shared by @SumanthDosapati should work for you
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader