How do I change the "no results" screen on AI search

[Garrett2]

When an AI search doesn't have a result, the following screen shows.

I can't figure out how to change the picture or the text. Has anyone done this? If so, how so?

[Paul Curwen]

I have been told it is not possible at the moment, but ServiceNow are aware of our issues with it and it is on the roadmap.

[Ross Garvie1]

OK... thanks for the response Paul.  Appreciated.

[Ross Garvie1]

Just an update on this.  I logged a support call and was provided the following information:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1121776

I was able to fix the "")] issue and change the text below it.

Cheers,

Ross

[LaurentChicoine]

The image does not have any specific configuration that I could found. However, like every images in the system, you can override them by uploading to the image library with the correct path.

In that page, there is 3 svg (dependant on the screen size):

images/@servicenow/now-illustration/no-search-results-lg.svg

images/@servicenow/now-illustration/no-search-results-md.svg

images/@servicenow/now-illustration/no-search-results-sm.svg

So you can override these 3 images by uploading a .svg file for each. Uploading something else than a svg will not work.

The path to the images can be found by opening the Network debugger of your browser while loading the page.

[Paul Curwen]

So have you actually tried this and got it working.? I’m pretty sure these are currently locked down and cannot be changed, but feel free to prove me wrong.