How do I change the "no results" screen on AI search

[Garrett2]

When an AI search doesn't have a result, the following screen shows.

I can't figure out how to change the picture or the text. Has anyone done this? If so, how so?

[LaurentChicoine]

Yes, I've implemented that solution and got it working.

There is a specific order in which content is rendered by ServiceNow web server. In most cases customer configuration comes firts. Just like how you can override pretty much any OOB page (including forms) with a Processor.

[Paul Curwen]

Thanks I’ll give it a go.

[nataliya_b]

hi Paul

have you figured out how to replace that image?

could you please share the solution

[nataliya_b]

hi @LaurentChicoine , could you please share the code with processor?

how to get custom image processed and presented after ootb image got processed?

[PedroCarneiro]

Hi @LaurentChicoine , interested on how you achived to change the images on AI Search could you perhaps give some more insights how did you managed to change the images? I tried via css manipulation but doesn't work correctly, it depends on the refresh.