How do I escape these characters in the Script Includes for an outbound REST Message

[Robin Chadwick1]

ISSUE DESCRIPTION

I have an outbound REST message that sends incident information to the desired endpoint.  The challenge I am having is the following special characters need to be escaped in the Short Description, Description, Comments, and Work Notes.

„ € ‚ … ˆ ‹ ' ' " " • – — ˜ ™ ›

WHAT'S IN PLACE NOW

I'm working with a script includes that populates the REST message and I'm unclear how the replace components are intended to work.

Here are the statements in question:

this.workNotes = this.workNotes.replace(/(\r\n|\n|\r)/gm, " ");  -  What is this replace doing?

this.restMessage.setStringParameter('briefDescription', this.current.short_description.replace(/"/g, "'"));

this.restMessage.setStringParameter('description', this.current.description.replace(/"/g, "'"));

For the last 2 statements, I understand the desired outcome is to replace double quotes with single quotes, but it is not working as desired.

WHAT I NEED

This is outside my area of expertise. 

The content of the description is often a copy and paste from an email.  How do I escape these special characters in the script includes, so that they appear as they are entered in the incident record

„ € ‚ … ˆ ‹ ' ' " " • – — ˜ ™ ›

[Pranesh072 · Accepted solution]

have you tried setStringParameterNoEscape

[Robin Chadwick1]

Thanks, I have changed the script includes to use setStringParameterNoEscape.

The special characters appear as they are entered in the description.

[Willem]

The replace seems to replace all that match the regular expression /(\r\n|\n|\r)/gm enters and new line symbols. It replaces them with spaces

Have you tried adding the characters to that?
Like so:

this.workNotes.replace(/(\r\n|\n|\r|„|€|‚|…|ˆ|‹|'|'|"|"|•|–|—| |™|›)/g, " ");

Example when I use it in background script like this:

var workNotes = "this 'is' an €xample";

workNotes = workNotes.replace(/(\r\n|\n|\r|„|€|‚|…|ˆ|‹|'|'|"|"|•|–|—| |™|›)/g, " ");

gs.print(workNotes)

It returns:

*** Script: this  is  an  xample

[LeonLalaev]

We can use JSON Stringify function

let escapedJson = JSON.stringify(data);