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How do I fix this cross cope privilege error from the portal?

e_wilber
Tera Guru

How do I fix this issue? Execute operation on script include 'cd_ContentDelivery' from scope 'UI Components for Customer Portals' was denied. The application 'UI Components for Customer Portals' must declare a cross scope access privilege. Please contact the application admin to update their access requests.

 

I created this cross scope privilege but the error still persists:

e_wilber_0-1758808469545.png
What am I doing wrong/what do I need to fix?

 

 

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@e_wilber 

is the name of script include correct?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yes, this is an OOB script include (with PSDS plugin).

e_wilber_0-1758809340080.png

 

Ranjit Nimbalka
Mega Sage

Hi @e_wilber ,


Is script include 'cd_ContentDelivery' in a global scope?
If its in a content publishing scope then change the target scope from global to content publishing.

 

Regards,

Ranjit Nimbalkar

RaghavSh
Kilo Patron

@e_wilber Try changing the target scope from global to "Content Publishing".


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
LinkedIn