How do I fix this cross cope privilege error from the portal?

e_wilber
Tera Guru

How do I fix this issue? Execute operation on script include 'cd_ContentDelivery' from scope 'UI Components for Customer Portals' was denied. The application 'UI Components for Customer Portals' must declare a cross scope access privilege. Please contact the application admin to update their access requests.

 

I created this cross scope privilege but the error still persists:

e_wilber_0-1758808469545.png
What am I doing wrong/what do I need to fix?

 

 

5 REPLIES 5

Ankur Bawiskar
Tera Patron

@e_wilber 

is the name of script include correct?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Yes, this is an OOB script include (with PSDS plugin).

e_wilber_0-1758809340080.png

 

Ranjit Nimbalka
Mega Sage

Hi @e_wilber ,


Is script include 'cd_ContentDelivery' in a global scope?
If its in a content publishing scope then change the target scope from global to content publishing.

 

Regards,

Ranjit Nimbalkar

Raghav Sharma24
Giga Patron

@e_wilber Try changing the target scope from global to "Content Publishing".


Please mark the answer correct/helpful accordingly.