How do i make this client script work on service portal

rev3 · ‎10-19-2016

Hi all,

I have an onChange catalog client script on a list collector variable. I have made UI type to both to apply on service portal but it does not work. I am aware that some functionalities do not work on Service Portal side and need to be written in a different way. But i am not sure how to change the script for a list collector. Here is my script

Type: onChange

Catalog client script

variable type: list collector

logic: Make description mandatory if request type is empty or other request type is selected. Here request type is list collector and description is string.

script:

function onChange(control, oldValue, newValue, isLoading) {

var rightBucket = $('request_type_select_1');

for(i=0; rightBucket.options.length;i++) {

if(rightBucket.options[i].text=='Other' || newValue == '') {

g_form.setMandatory("description",true); // Set description mandatory if other request type is selected

return;

}

else {

g_form.setMandatory("description",false); // reset description not mandatory if other is not selected

}

Thank You

Reva

lorisd_avanzo · ‎10-21-2016

You would just need to use the split() JavaScript function in your Client Side code.

I have tried to modify the script accordingly, but I have not tested, it. You can use it as starting point for your development, please see the below:

function onChange(control, oldValue, newValue, isLoading) {

   if (isLoading || newValue == '') {

   return;

   }





   var arrSysId = newValue.split(",");



   var currentSysId="";



   for (var i=0 ; arrSysId.length > i ; i++){



       currentSysId = arrSysId[i];



       var ga = new GlideAjax('requestAjax');

       ga.addParam('sysparm_name','Description');

       ga.addParam('sysparm_type', currentSysId);

       ga.getXML(DescriptionParse);

     

       }






       function DescriptionParse(response) {

           var results = response.responseXML.getElementsByTagName("answer");

           var type1 = results[0].getAttribute("type1");

           alert("Type1: " +type1);

           if(type1) {

               g_form.setMandatory('description' , true); // if type1 has value

                       }

             }





}

Please mark Correct / Helpful / Like based on the effect of this response

Best Regards,

Loris D'Avanzo | Application Developer | ServiceNow

www.servicenow.com

View solution in original post

tanumoy · ‎10-19-2016

Check the below link if it can help.

Service Catalog UI Policies Not Functioning in Service Portal

rev3 · ‎10-19-2016

Hi Tanumoy,

Thank You for your response. The thread was about hiding containers but not on list collector. were you trying to point to something specific.

Thank You

lorisd_avanzo · ‎10-19-2016

Hi Reva,

I believe you can use the oldValue and newValue of the Catalog Client Script. They seem to work fine in the Service Portal for the List Collector variables, I just made a test in order to print value of those variables in an onChange Catalog Client Script (which variable is a List Collector).

See the script:

And the results in the browser console:

So I believe you can get rid of rightBucket and then just check if the newValue contains your other value (by using the indexOf JavaScript method for String).

Note: g_form.setMandatory should work absolutely fine in the Service Portal, so whatever is the issue with your script it should not be rooted in that function.

Regards,

Loris

rev3 · ‎10-19-2016

Hello Loris,

Thank You for your response and detailed explanation.

The newValue brings the sys id or sys ids. how do i get the display value if more than one is selected in a list collector ? This is because i have to search through the display value it is other type ?

Thank You