How do I redirect user to the order status page dynamically from record producer?

[KedarB]

Hi guys, I am trying to redirect the user to the order status page of the request that gets generated when I am submitting a Ui builder form, but after submission it goes to the order status page with an empty request number.

I am using a catalog client script and a script include to do the same.

Could anyone guide me on the possibility of redirecting the users dynamically using the two?

Thanks.

 

 

[AnimeshP_96 · Accepted solution]

Hey @KedarB 
I am not sure if this gonna work like what you said, but you can check this link below

https://www.servicenow.com/community/now-platform-forum/how-to-set-requested-for-in-ritm-using-cart-...

https://www.servicenow.com/community/developer-articles/bypassing-service-catalog-checkout-ui-via-re...

https://www.servicenow.com/community/itsm-forum/creating-request-item-from-record-producer/m-p/48635...

[BrahmjeetTanwar]

Few things here, if you just need the sys_id you can get it directly on the client script and secondly g_scratchpad will work with display business rules and not with script include. The 5th line in your client script should be able to get you the sys id.

[KedarB]

I tried doing the same but it gives an empty request page, how do I fetch the latest request generated by the current logged in user?

Also, did you get a chance to go through the record producer script that I sent?

[KedarB]

Here is the code for the cartAPI script in the record producer script from where the request is

generated from the record producer for more clarity.

current.setAbortAction(true);
var id = GlideGuid.generate(null);
var caspr_id = gs.getProperty('cisco.caspr.ba.cat.sysid');
var cart = new Cart(id);
var item = cart.addItem(caspr_id);

// Mapping Basic Information Section fields to catalog item fields
cart.setVariable(item, 'name', producer.getValue('name'));
cart.setVariable(item, 'u_service_offering', producer.getValue('u_service_offering'));
cart.setVariable(item, 'u_responsibility_manager', producer.getValue('u_responsibility_manager'));
cart.setVariable(item, 'short_description', producer.getValue('short_description'));
cart.setVariable(item, 'u_business_impact_justification', producer.getValue('u_business_impact_justification'));
cart.setVariable(item, 'install_type', producer.getValue('install_type'));
cart.setVariable(item, 'u_caspr_administration', producer.getValue('u_caspr_administration'));
cart.setVariable(item, 'architecture_type', producer.getValue('architecture_type'));
cart.setVariable(item, 'u_cisco_change_alias', producer.getValue('u_cisco_change_alias'));
cart.setVariable(item, 'use_case', producer.getValue('use_case'));
cart.setVariable(item, 'application_type', producer.getValue('application_type'));
cart.setVariable(item, 'url', producer.getValue('url'));

// Mapping Support and Vendor Information Section fields to catalog item fields
cart.setVariable(item, 'support_manager', producer.getValue('u_support_manager'));
cart.setVariable(item, 'u_support_group', producer.getValue('support_group'));
cart.setVariable(item, 'duty_pager', producer.getValue('u_duty_pager'));
cart.setVariable(item, 'u_business_criticality', producer.getValue('business_criticality'));
cart.setVariable(item, 'u_iaas_provider', producer.getValue('iaas_provider'));
cart.setVariable(item, 'csp_type', producer.getValue('u_caspr_csp_type'));
cart.setVariable(item, 'u_estimated_users', producer.getValue('estimated_users'));
cart.setVariable(item, 'u_user_locations', producer.getValue('user_locations'));
cart.setVariable(item, 'u_french_language_supported', producer.getValue('french_language_supported'));
cart.setVariable(item, 'u_vendor_type', producer.getValue('vendor_type'));
cart.setVariable(item, 'u_new_name', producer.getValue('new_name'));
cart.setVariable(item, 'u_corp_address', producer.getValue('corp_address'));
cart.setVariable(item, 'u_vendor_website', producer.getValue('vendor_website'));
cart.setVariable(item, 'u_duns_number', producer.getValue('duns_number'));
cart.setVariable(item, 'u_vendor_primary_conctact', producer.getValue('vendor_primary_conctact'));
cart.setVariable(item, 'u_vendor_conctact_email', producer.getValue('vendor_conctact_email'));
cart.setVariable(item, 'u_vendor_conctact_role', producer.getValue('vendor_conctact_role'));
cart.setVariable(item, 'u_vendor', producer.getDisplayValue('vendor'));
cart.setVariable(item, 'u_product', producer.getValue('product'));
cart.setVariable(item, 'u_vendor_headquarters', producer.getValue('vendor_headquarters'));
cart.setVariable(item, 'u_vendor_relies_on_third_party', producer.getValue('vendor_relies_on_third_party'));

// Mapping Data Privacy, Protection and Compliance Section fields to catalog item fields
cart.setVariable(item, 'u_data_categories', producer.getValue('data_categories'));
cart.setVariable(item, 'u_data_classification', producer.getValue('data_classification'));
cart.setVariable(item, 'u_pii_categories_of_data_processed_by_vendor', producer.getValue('pii_categories_of_data_processed_by_vendor'));
cart.setVariable(item, 'u_pii_category_level', producer.getValue('pii_category_level'));
cart.setVariable(item, 'u_regulations', producer.getValue('u_regulations'));
cart.setVariable(item, 'u_record_category_and_retention', producer.getValue('record_category_and_retention'));
cart.setVariable(item, 'in_sox_scope', producer.getValue('u_in_sox_scope'));
cart.setVariable(item, 'u_external_privacy_certifications_obtained', producer.getValue('external_privacy_certifications_obtained'));
cart.setVariable(item, 'u_bcr_countries', producer.getValue('bcr_countries'));
cart.setVariable(item, 'u_certs_applied_to_product_or_services', producer.getValue('certs_applied_to_product_or_services'));
cart.setVariable(item, 'u_estimated_number_of_data_subjects', producer.getValue('estimated_number_of_data_subjects'));
cart.setVariable(item, 'u_estimated_users_third_section', producer.getValue('estimated_users_third_section'));
cart.setVariable(item, 'u_where_data_resides', producer.getValue('where_data_resides'));
cart.setVariable(item, 'u_is_data_a_cisco_business_record', producer.getValue('is_data_a_cisco_business_record'));
cart.setVariable(item, 'u_data_deleted_after', producer.getValue('data_deleted_after'));
cart.setVariable(item, 'u_users_create_content', producer.getValue('users_create_content'));
cart.setVariable(item, 'u_system_integration', producer.getValue('system_integration'));
cart.setVariable(item, 'u_free_form_attachments', producer.getValue('free_form_attachments'));
cart.setVariable(item, 'u_is_file_hosting', producer.getValue('is_file_hosting'));



var request = cart.placeOrder();
//var req_sys_id = request.getValue('sys_id');
var URL = gs.getProperty('glide.servlet.uri') + 'com.glideapp.servicecatalog_checkout_view_v2.do?v=1&sysparm_sys_id=' + request.getValue('sys_id') + '&sysparm_new_request=true&sysparm_view=ess&sysparm_catalog_view=catalog_default';
gs.info('kedar' + request.getValue('sys_id'));
producer.setRedirectURL(URL);
// var si = new redirecttorequestpage();
// var si_result = si.build_url(request.getValue('sys_id'));
// si.final_url(si_result);
// gs.info('kedar' + si_result);
// producer.redirect = 'https://ciscodev.service-now.com/navpage.do';

[AnimeshP_96]

Hey @KedarB 
I was just looking into the question you posted, 

Firstly record producer is a catalog where it creates a record in backend (database), it will not show the order page
for e.g "Create incident" is a record producer,  it doesn't requires any script to redirect , its inbuilt.

As far as catalog item is concerned, when you submit a item, it redirects first to order page where you can the item details and cart layout details such as price ,quantity etc.

 

[KedarB]

Hi Animesh, thanks a lot for the info,

however, I am triggering a request using CartAPI() script in the record producer script window. So is there any way I could write a redirect statement in the script or anything that could be done using catalog client script?

Thanks,

Kedar.

current.setAbortAction(true);
var id = GlideGuid.generate(null);
var caspr_id = gs.getProperty('cisco.caspr.ba.cat.sysid');
var cart = new Cart(id);
var item = cart.addItem(caspr_id);

// Mapping Basic Information Section fields to catalog item fields
cart.setVariable(item, 'name', producer.getValue('name'));
cart.setVariable(item, 'u_service_offering', producer.getValue('u_service_offering'));
cart.setVariable(item, 'u_responsibility_manager', producer.getValue('u_responsibility_manager'));
cart.setVariable(item, 'short_description', producer.getValue('short_description'));
cart.setVariable(item, 'u_business_impact_justification', producer.getValue('u_business_impact_justification'));
cart.setVariable(item, 'install_type', producer.getValue('install_type'));
cart.setVariable(item, 'u_caspr_administration', producer.getValue('u_caspr_administration'));
cart.setVariable(item, 'architecture_type', producer.getValue('architecture_type'));
cart.setVariable(item, 'u_cisco_change_alias', producer.getValue('u_cisco_change_alias'));
cart.setVariable(item, 'use_case', producer.getValue('use_case'));
cart.setVariable(item, 'application_type', producer.getValue('application_type'));
cart.setVariable(item, 'url', producer.getValue('url'));

// Mapping Support and Vendor Information Section fields to catalog item fields
cart.setVariable(item, 'support_manager', producer.getValue('u_support_manager'));
cart.setVariable(item, 'u_support_group', producer.getValue('support_group'));
cart.setVariable(item, 'duty_pager', producer.getValue('u_duty_pager'));
cart.setVariable(item, 'u_business_criticality', producer.getValue('business_criticality'));
cart.setVariable(item, 'u_iaas_provider', producer.getValue('iaas_provider'));
cart.setVariable(item, 'csp_type', producer.getValue('u_caspr_csp_type'));
cart.setVariable(item, 'u_estimated_users', producer.getValue('estimated_users'));
cart.setVariable(item, 'u_user_locations', producer.getValue('user_locations'));
cart.setVariable(item, 'u_french_language_supported', producer.getValue('french_language_supported'));
cart.setVariable(item, 'u_vendor_type', producer.getValue('vendor_type'));
cart.setVariable(item, 'u_new_name', producer.getValue('new_name'));
cart.setVariable(item, 'u_corp_address', producer.getValue('corp_address'));
cart.setVariable(item, 'u_vendor_website', producer.getValue('vendor_website'));
cart.setVariable(item, 'u_duns_number', producer.getValue('duns_number'));
cart.setVariable(item, 'u_vendor_primary_conctact', producer.getValue('vendor_primary_conctact'));
cart.setVariable(item, 'u_vendor_conctact_email', producer.getValue('vendor_conctact_email'));
cart.setVariable(item, 'u_vendor_conctact_role', producer.getValue('vendor_conctact_role'));
cart.setVariable(item, 'u_vendor', producer.getDisplayValue('vendor'));
cart.setVariable(item, 'u_product', producer.getValue('product'));
cart.setVariable(item, 'u_vendor_headquarters', producer.getValue('vendor_headquarters'));
cart.setVariable(item, 'u_vendor_relies_on_third_party', producer.getValue('vendor_relies_on_third_party'));

// Mapping Data Privacy, Protection and Compliance Section fields to catalog item fields
cart.setVariable(item, 'u_data_categories', producer.getValue('data_categories'));
cart.setVariable(item, 'u_data_classification', producer.getValue('data_classification'));
cart.setVariable(item, 'u_pii_categories_of_data_processed_by_vendor', producer.getValue('pii_categories_of_data_processed_by_vendor'));
cart.setVariable(item, 'u_pii_category_level', producer.getValue('pii_category_level'));
cart.setVariable(item, 'u_regulations', producer.getValue('u_regulations'));
cart.setVariable(item, 'u_record_category_and_retention', producer.getValue('record_category_and_retention'));
cart.setVariable(item, 'in_sox_scope', producer.getValue('u_in_sox_scope'));
cart.setVariable(item, 'u_external_privacy_certifications_obtained', producer.getValue('external_privacy_certifications_obtained'));
cart.setVariable(item, 'u_bcr_countries', producer.getValue('bcr_countries'));
cart.setVariable(item, 'u_certs_applied_to_product_or_services', producer.getValue('certs_applied_to_product_or_services'));
cart.setVariable(item, 'u_estimated_number_of_data_subjects', producer.getValue('estimated_number_of_data_subjects'));
cart.setVariable(item, 'u_estimated_users_third_section', producer.getValue('estimated_users_third_section'));
cart.setVariable(item, 'u_where_data_resides', producer.getValue('where_data_resides'));
cart.setVariable(item, 'u_is_data_a_cisco_business_record', producer.getValue('is_data_a_cisco_business_record'));
cart.setVariable(item, 'u_data_deleted_after', producer.getValue('data_deleted_after'));
cart.setVariable(item, 'u_users_create_content', producer.getValue('users_create_content'));
cart.setVariable(item, 'u_system_integration', producer.getValue('system_integration'));
cart.setVariable(item, 'u_free_form_attachments', producer.getValue('free_form_attachments'));
cart.setVariable(item, 'u_is_file_hosting', producer.getValue('is_file_hosting'));



var request = cart.placeOrder();
//var req_sys_id = request.getValue('sys_id');
var URL = gs.getProperty('glide.servlet.uri') + 'com.glideapp.servicecatalog_checkout_view_v2.do?v=1&sysparm_sys_id=' + request.getValue('sys_id') + '&sysparm_new_request=true&sysparm_view=ess&sysparm_catalog_view=catalog_default';
gs.info('kedar' + request.getValue('sys_id'));
producer.redirect = URL;
// var si = new redirecttorequestpage();
// var si_result = si.build_url(request.getValue('sys_id'));
// si.final_url(si_result);
// gs.info('kedar' + si_result);
// producer.redirect = 'https://ciscodev.service-now.com/navpage.do';