How do I relate attached kb with Incident?

[Banu1]

Hi All,

As a fulfill-er user of the Incident management form, when I add a knowledge article to an incident form, I would like the Message displayed at the top of the Incident form to provide more information.

From Incident form, related section, there is a tab 'Attached knowledge' and from the Edit button user will choose the KB article. Once it is added then i need to display the attached KB short description been added as a message on my incident form. But am not able to get any common field between Incident & KB to do this in Business Rule.

Is there any way I can do this? Please find the screen shot for the related section.

Thank You!

[Harish KM]

This table 'm2m_kb_task' stores the relationship betwwen knowledge and Task(eg incident)

[Pradeep Sharma]

Hello Banupriya,

m2m_kb_task is the table which holds relationship between KB and incident. You can filter those records at script level with help of task field.

[Banu1]

Thank you for the table name.

While clicking on the attach button from the related search list, KB is getting attached to Incident. There is a message displayed at the top of the incident form with the KB description has been attached. Am not able to find from which script that message is coming from.

I need to change that message.

Any help..?

[Harish KM]

Check the business rule and in filter

give script contains AddInfoMessage