How do I relate attached kb with Incident?

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‎02-05-2017 09:05 PM
Hi All,
As a fulfill-er user of the Incident management form, when I add a knowledge article to an incident form, I would like the Message displayed at the top of the Incident form to provide more information.
From Incident form, related section, there is a tab 'Attached knowledge' and from the Edit button user will choose the KB article. Once it is added then i need to display the attached KB short description been added as a message on my incident form. But am not able to get any common field between Incident & KB to do this in Business Rule.
Is there any way I can do this? Please find the screen shot for the related section.
Thank You!

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‎02-05-2017 09:23 PM
This table 'm2m_kb_task' stores the relationship betwwen knowledge and Task(eg incident)
Harish

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‎02-05-2017 09:23 PM

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‎02-06-2017 01:29 AM
Thank you for the table name.
While clicking on the attach button from the related search list, KB is getting attached to Incident. There is a message displayed at the top of the incident form with the KB description has been attached. Am not able to find from which script that message is coming from.
I need to change that message.
Any help..?

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‎02-06-2017 01:33 AM
Check the business rule and in filter
give script contains AddInfoMessage
Harish