Hi All,
As a fulfill-er user of the Incident management form, when I add a knowledge article to an incident form, I would like the Message displayed at the top of the Incident form to provide more information.
From Incident form, related section, there is a tab 'Attached knowledge' and from the Edit button user will choose the KB article. Once it is added then i need to display the attached KB short description been added as a message on my incident form. But am not able to get any common field between Incident & KB to do this in Business Rule.
Is there any way I can do this? Please find the screen shot for the related section.
Thank You!
